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Purchase Agreement

Purchase Agreement for Products and Services

By accepting delivery of any product delivered from frozenqshop.com on-line store ("web site") owned by Alex Quaintance D.B.A. FrozenQPCMods (“FrozenQ PC Mods”), you ("Customer") agree to be bound by the terms and conditions listed below. You and FrozenQ PC Mods agree that the following terms and conditions are the exclusive terms governing the sales transaction between Customer and FrozenQ PC Mods. Any attempt to alter, supplement, modify or amend these terms and conditions by the Customer will be considered a material alteration of this agreement and, therefore, are null and void. In addition, these terms and conditions are subject to change by FrozenQ PC Mods at any time, without prior written notice. Therefore, please check these terms and conditions carefully each time you place an order with or accept delivery of any goods from FrozenQ PC Mods.  If you are dissatisfied with the terms, conditions, rules, policies, guidelines, agreements or practices of this web site as run by FrozenQ PC Mods your sole and exclusive remedy is to discontinue using it.

Orders

This web site allows you to purchase many different kinds of products and services offered by FrozenQ PC Mods.  Your receipt of an electronic form or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. Your submission of an order to us shall be deemed to constitute an offer to purchase, which shall remain open for a reasonable time, unless we agree otherwise, and will be deemed to be accepted by us only upon shipment of the order. FrozenQ PC Mods, in its sole discretion, reserves the right at any time after receipt of your order, to accept or decline your order for any reason.

Payment, Payment Methods, and Security

FrozenQ PC Mods must receive payment via our secure gateway at PayPal before it will accept an order.  Payment for product(s) and/or service(s) ordered is due prior to completion of order or shipment.

The accepted payment methods are those offered through PayPal via our secure payment gateway.

All transactions are processed off site by PayPal.  On site information entry is completed via a SSL encrypted form.  No credit card numbers are available any personnel at FrozenQ PC Mods.

Pricing

All pricing is in United States Dollars.  You acknowledge and agree that the price of products and services are subject to change without notice and are subject to availability.

Shipping

FrozenQ PC Mods provides two shipping options, USPS and UPS.  If the shipment is International and placed through UPS, the receiver will be billed for duties.  FrozenQ PC Mods products are not subject to shipping the same day.  You acknolwedge and understand that by purchasing from FrozenQ PC Mods through the web site frozenqshop.com that you are ordering directly from the manufacturer, not a retailer.  Because of this, you recognize and accept that there may be a wait period for shipment of your product.  This period is referred to as the “Creation of Product Period”.

Creation of Product Period


The Creation of Product Period is a term used to describe the amount of time between receipt of payment from the Customer to FrozenQ PC Mods, and the time a product or service ships.  Nearly all products and services are subject to the Creation of Product Period.  You the Customer acknowledge these time frames and accept them upon purchase.  The time frames are explicitly stated at the web site link 
https://frozenqshop.com/index.php/shipping as well as below.

Reservoirs: 

V Series Liquid Fusion and Reactor Core Extreme Reservoirs: Usually ships in 10-14 Business Days (Side ports,out of stock colors, and clear caps may add some minimal additional time).
V Series Reactor Core Reservoirs: Usually ships in 3-5 Business Days (Side ports,out of stock colors, and clear caps may add some minimal additional time).
 Flex Tank Micro Reservoirs: Usually ships in 5-7 Business Days
Fusion Dual Bay Reservoirs: Usually ships in 10-14 Business Days
Liquid Fusion Tri Spiral Reservoirs: Usually ships in 13-16 Business Days (Side ports,out of stock colors, and clear caps may add some minimal additional time).

Accessories:

 Cathode Inverter: Usually ships in  1-2 Business Days
Standard Mounts: Usually ships in 1-3 Business Days
Extended or Radiator Mounts: Usually ships in  3-5 Business Days
Ice Caps for V Series Reservoirs: Usually ships in  10-14 Business Days

Replacement Parts:

Cathode Bulb: Usually ships in 1-3 Business Days
Cathode Shells: Usually ships in 3-5 Business Days
Polycarbonate Tubes: Usually ships in 3-5 Business Days
Replacement Helices/Cores: Usually ships in 5-7 Business Days

Custom Work:

This includes any modifications to existing products that had to be requested to a FrozenQ PC Mods employee.

Wait times on custom orders are indefinite.  We offer mod services to our customers as a courtesy.  We will do our best to inform you of the custom project status.  If the modification is on a standard product, the above wait times are null and void.

These dates are subject to change at any time without notice.  We will do our best to notify customers of any potential backorders or additional delays.

Any questions or concerns about what category your product falls under can be directed at sales@frozenqpcmods.com.

Business days are defined as Monday through Friday 9AM-5PM EST, not including U.S. federal holidays or announced holidays by FrozenQ PC Mods.  Announced holidays will be listed on the front page of the web site.


Please note that these Creation of Product Period dates that are listed may be exceeded in times of high order volumes, back order, or near popular holidays.  FrozenQ PC Mods will do its best to notify customers of extended delays, but is not required to do so.  FrozenQ PC Mods will do its best to avoid exceeding the Creation of Product Periods outlined above, but may not be held liable for doing so.

 
PayPal Claims

The customer has a right to file a PayPal claim, for any PayPal purchase.

If a PayPal claim is filed by the customer against FrozenQ PC Mods, and the claim has been filed due to the customer neglecting to read and understand FrozenQ PC Mods policies and agreements, the product will not ship until the claim has been dropped, no exceptions.

The customer may request proof that the products are complete WITH THE INTENTION TO DROP THE CLAIM, if the products have experienced additional delays far beyond the "creation of product period".  Products within the "creation of product period" are not subject to PayPal claims as per this agreement.  One to two pictures of all products in question will be taken and sent to customers upon request, solely for the proof of completion.

We provide custom products as an extended service, and ask that you bear with us as we create these items for you.  We will field all comments, questions and concerns related to orders.  As a customer, you have a right to know what the status of your product is.

Processing Time

You can expect your order to be processed within approximately 24-48 hours, provided the items are in stock and there are no problems with payment verification.  Orders are not processed on weekends and holidays. International product delivery could be delayed due to Customs.

Promotional Codes

FrozenQ PC Mods may issue an alphanumeric code that can be used for promotions on our web site. These promotional codes may be found in online advertisements, on social networking  pages, sent via email to our Newsletter, or given out as a courtesy or prizes at events. Promotional codes may be for a percentage discount or fixed discount to shipping or shopping cart price.  Expired promotional codes are not accepted, and will be deleted from the system on the date of expiration.  FrozenQ PC Mods reserves the right to terminate or refuse the use of a promotional code at any time.  

Sales Tax

All items sold to customers residing in the state of Pennsylvania are subject to a 6% sales tax that will be automatically added to your order.

Return Policy

For Standard Products (Completely Non-Custom): This includes reservoirs made in standard colors with no customizations. Returns can be made for a full refund within 14 days of the end user receiving the product and only if the product was purchased directly through FrozenQ PC Mods. Returns from retailers must go through said retailer.  To make a return, please send an email to support@frozenqpcmods.com or submit the contact form.

For Non-Standard Products (Anything Custom): This includes custom helix colors/combinations, non-standard side port configurations, and any custom work apart from our standard line of products including varying cathode colors and sleeving. Custom reservoirs and custom modifications are non-refundable.
Standard products are those where both internal helix rods are either Fluorescent Green, Fluorescent Blue, or Fluorescent Red.  Any combination of these colors, or combination of other colors offered constitutes a custom order (i.e. mixing two colors in one reservoir core).  This applies to all types of products.  Reservoirs without helices are considered standard.
 The customer acknowledges and accepts that they are responsible for shipping costs to return any items for a refund.  Customer agrees to use only reputable carries capable of providing proof of delivery and insurance for the entire value of the shipment. Customer agrees to bear all shipping charges and all risk of loss for the return product during shipment.   All exchanges and returns must be packed well, and returned in a timely manner.  The unit must be in a satisfactory condition to process the return.

Incorrect Orders and Missing Items

The customer agrees that if an item is missing from their order or an item is incorrect in their order to contact FrozenQ PC Mods within 14 days of receipt of the item.  After 14 days, FrozenQ PC Mods will not replace missing or incorrect items, as we would not accept returns.  FrozenQ PC Mods will ship the missing or incorrect item as soon as possible.  International missing or incorrect items will ship via First Class Mail International Parcel, unless otherwise agreed upon.  Domestic missing or incorrect items will ship via either UPS Ground or USPS Priority Mail.  

Warranty Information


Product Warranty Information
FrozenQ PC Mods products are covered by a 1 year warranty, beginning with the date of delivery to the end user, and covers any errors in workmanship or defects in materials used in the product. During this time frame, we will provide replacements, replacement parts, or repairs at our discretion. This is provided that the product has not been handled poorly, used improperly, or used for any purpose other than the purpose for which it is intended including but not limited to commercial use. The warranty does not grant rights other than those that are expressly articulated prior to this statement. This warranty is not transferrable. This warranty is voided if the product is cleaned with or used in conjuction with any alcohols, alcohol based liquids, and other aggressive liquids that have rendered the product useless. The end user may request to resolve any issues by contacting FrozenQ PC Mods directly through email, or submitting a RMA form.

B-Stock Warranty Information
B-Stock sold by FrozenQ PC Mods at frozenqshop.com is only subject to warranty if explicitly stated on the product page.  FrozenQ PC Mods logs all B-Stock sales for future reference.  If a B-Stock item has a full warranty, any defects causing the reservoir to be unusable will be fixed.  Defects relating to the issue that made the item B-Stock are not the responsibility of FrozenQ PC Mods, as they were explicitly stated before purchase by the customer.  B-Stock warranties are non-transferrable.  B-Stock items without a warranty are sold "as-is".  All products still receive FrozenQ PC Mods tech support.

Important Disclaimers

For All Products: FrozenQ PC Mods assumes no liability for any consequential damages that occur to your equipment on account of using FrozenQ PC Mods products. This includes but is not limited to a defect in the product, errors in instructions due to oversight by FrozenQ PC Mods, or mishandling by the consumer.

For Products Intended to Contain Liquids (Reservoirs and Pump Tops): FrozenQ PC Mods assumes no liability for any consequential damages that occur to your equipment on account of using a FrozenQ PC Mods reservoir or other product that is intended to contain cooling liquids. This includes but is not limited to a defect in the product, errors in instructions due to oversight by FrozenQ PC Mods, or mishandling by the consumer. This product is not intended for a commercial setting. FrozenQ PC Mods is not responsible for any data loss or hardware loss due to a leak in a reservoir or other system component. You as the end user accept responsibility for using an after market modification in your personal computer, and understand the possible risks associated.

Additionally, you as the end user accept that use of a Fusion Dual Bay Pump Top will void the original manufacturer warranty associated with the pump you have purchased. FrozenQ PC Mods is not responsible for the loss of original warranty, and will only provide warranty coverage set forth for the pump top itself.

For Products that Include A Cold Cathode: FrozenQ PC Mods assumes no liability for any personal injury or electric shock that may be caused by mishandling or improperly removing a cold cathode bulb. The bulbs are placed and secured at the time of purchase, and should not be removed. If removal is necessary, it is imperitive that the bulb is not connected to any electrical source.

FrozenQ PC Mods Technical Support

All FrozenQ PC Mods products, regardless of whether or not they are still under warranty, come with full tech support.  What this means, is that if you have any issue, feel free to contact us, and we will help you to the absolute best of our ability.  This technical support is an extension of the services that we have always offered, including questions about computers and water cooling.  Please note:  If you send an email or submit our contact form requesting tech support, a response will come, but may not be instantaneous.

Limitation of Liability

IN ALL CIRCUMSTANCES ALEX QUAINTANCE D.B.A. FROZENQPCMODS’ MAXIMUM LIABILITY IS LIMITED TO THE PURCHASE PRICE OF THE PRODUCTS SOLD. FROZENQPCMODS SHALL NOT, UNDER ANY CIRCUMSTANCES, BE LIABLE UPON A CLAIM OR ACTION IN CONTRACT, TORT, INDEMNITY OR CONTRIBUTION, OR OTHER CLAIMS RELATING TO THE PRODUCTS IT SELLS WHICH EXCEEDS THIS LIABILITY LIMIT. FROZENQPCMODS SHALL NOT BE LIABLE FOR THIRD PARTY CLAIMS FOR DAMAGES AGAINST THE CUSTOMER, OR FOR MALFUNCTION, DELAYS, INTERRUPTION OF SERVICE, LOSS OF BUSINESS, SPECIAL DAMAGES OR EXEMPLARY DAMAGES, WHETHER OR NOT FROZENQPCMODS HAS BEEN MADE AWARE OF THE POSSIBILITY OF SUCH CLAIMS OR DAMAGES.

Purchase of Services

As a courtesy, FrozenQ PC Mods provides some computer modification services to customers.  These include, without limitation, laser cutting, laser etching, power supply sleeving, and custom manufactured parts.  The policies on custom work are as follows:

Laser Cutting/Etching:

FrozenQ PC Mods is not liable or responsible for any copyright or trademark infringement brought upon a user by the use of trademarked or copyrighted material or images in a cutting or etching.  Laser cut/etched items are intended for personal use only.  Distribution or resale of copyrighted or trademarked items is prohibited by law.  Customers should receive express written consent from the original owner of the material or be protected under the fair use.  Failure to do so is the legal responsibility of the user, not FrozenQ PC Mods.

FrozenQ PC Mods offers a design service on a case by case basis for a minimal quoted fee.  This design service is only available for laser cutting/etching.  The design service serves three purposes (i) to aid the Customer in adding crucial elements (i.e. holes in specific locations for motherboards) (ii) to create a visually pleasing design for laser etching (iii) to create an entire piece from scratch (i.e. a window for computer case or an entire computer case).  FrozenQ PC Mods will under no circumstances etch a logo or other identifier of our company on any laser cut or etched pieces, unless they are part of a computer case sponsored and built by FrozenQ PC Mods.  FrozenQ PC Mods will make no edits to drawings that have been copyrighted by an official design firm, or are otherwise expressly identified as copyrighted property.

FrozenQ PC Mods and the Customer agree that any property given to FrozenQ PC Mods to laser cut or etch will not be mass produced without explicit consent from the Customer.

FrozenQ PC Mods reserves the right at any time to cancel or refuse any order where possible infringement is suspected.
 
Miscellaneous

Any provision of any relevant terms and conditions, policies and notices, which is or becomes unenforceable in any jurisdiction, whether due to being void, invalidity, illegality, unlawfulness or for any reason whatever, shall, in such jurisdiction only and only to the extent that it is so unenforceable, be treated as void and the remaining provisions of any relevant terms and conditions, policies and notices shall remain in full force and effect.
This Agreement, together with FrozenQ PC Mods' invoice regarding the products ordered by Customer, are the complete and exclusive agreement between FrozenQ PC Mods and Customer, and they supersede all prior or contemporaneous proposals, understandings, representations, conditions, warranties, and all other communications between FrozenQ PC Mods and Customer relating to the subject products , whether oral or written . This agreement may not be explained or supplemented by any prior course of dealings or trade by custom or usage.

This Agreement shall in all respects be governed by the laws of the state of Pennsylvania, U.S., regardless of the laws that might be applicable under principles of conflicts of law. The parties agree that the Pennsylvania courts located in Berks county, Pennsylvania, shall have exclusive jurisdiction over all controversies arising under this agreement and agree that venue is proper in those courts.

Questions, comments, or concerns are welcome should be directed at sales@frozenqpcmods.com.